Air Ease 4PHP13E24

by Amanda
(Tennessee)

Let me tell you about my saga:

I recently purchase a new home that had just had central heat and air installed in it, with an Air Ease combination heat pump unit. During the home inspection, we found that the unit heated the house when set to air conditioning.

This problem was suppose to be fixed before I moved in. During the final walkthrough, the temperature outside was too cold to test the air. The first two nights I stayed at my new house, the unit barely kept the house above 60. I immediately called the technicians, who replaced the heating coil.

Their explanation was that the heating coil had sagged and was touching another part, causing the unit to use only %33 percent of its capacity. Two weeks later, I received my first electric bill, which was $200 more expensive than it should have been.

I again called the technicians, as I had few major appliances capable of using that much electricity. They checked the unit over and tweaked a couple things, but found no problems. A WEEK later, after returning from a day trip, my house smelled of a bound up engine (kind of a rubbery burning smell) coming from the air intake. The temperature in the house had also dropped to 63 degrees.

The technicians returned and replaced fan motor. Then after my second high electric bill, I finally had a 3rd party energy audit which found the unit was wired improperly and was still trying to heat on air conditioning, and was only using coil heat when set to heat the house.

Now, I really have no clue if this is an installer error or just a lemon unit, but I can't say I will be recommending buying an Air Ease unit or the using the technicians that installed mine.